NEC provides Mandarin Oriental, Kuala Lumpur with UNIVERGE SV9500 Communications server

Updating of current NEC telephony system to better serve guests

NEC Corporation of Malaysia Sdn. Bhd. announced that Mandarin Oriental, one of the world’s leading 5-star hotels, has selected NEC’s UNIVERGE SV9500 communications server to upgrade its telephony system in one of its premier locations in Kuala Lumpur, Malaysia. NEC has been providing Mandarin Oriental, Kuala Lumpur with advanced customer service solutions for more than 10 years. As the hotel modernizes its facilities, the management has decided to update the hotel’s communication infrastructure with the SV9500, one of the latest offerings from NEC’s Smart Hospitality Solutions.

The SV9500 PABX system is equipped with full IP extensions, the UA5200 Hospitality Operator Console, reservation solutions and a digital enhanced cordless telephone which is integrated with the HoTSOS* (Hotel Service Optimization System) messaging system. The new system will enhance guest services while improving the guest experience with the wireless communication telephony system.

With the new NEC system in place, guests can expect faster response time to their needs. For example, housekeeping staff now have the freedom and flexibility to answer guest’s requests through mobile telephony.

“We have been utilizing NEC’s hospitality solutions for more than a decade due to its reliability and robust system that enables our staff to respond swiftly to guests’ requests and the back office. We are pleased to continue to deploy NEC’s communication system to further enhance and personalize our guests’ experience,” said Frank Stocek, General Manager, Mandarin Oriental, Kuala Lumpur.

With an investment of RM3 million, the deployment of the new system, which began in March 2017, is expected to be completed by early 2019.

“It is indeed an honor to continue serving Mandarin Oriental, Kuala Lumpur, which has been relying on NEC’s telephony system for its state-of-the-art operator and guests reservation solutions. We remain committed to providing Mandarin Oriental with world class solutions in customer service,” said Chong Kai Wooi, Managing Director, NEC Corporation of Malaysia Sdn Bhd.

The trust for NEC testifies that the international 5-star hotel is pleased with the user friendliness of NEC’s solutions, as well as strong after-sales support.