As part of the continued efforts to expand their business across Malaysia and providing more value added services for their partners, Saxco Marketing Sdn Bhd recently held a grand opening of their new branch office in Perai, Penang. Located at Penang’s busy commercial centre of Bandar Perai Jaya, the branch office will seek to service the needs of Saxco’s customers and partners from Perak, up to the northern region.
The new office, which is over 1,000 square feet, houses a demo and testing area where customers can not only experience new products on display, they can also test the quality of the products themselves after purchasing. Any technical issues regarding the products will be dealt with on-the-spot, together with the customers so that it builds trust and gives opportunity to learn about the products hands-on. In addition, Saxco provides walk-in or on-site trainings for their customers upon request, based on available dates and time. If customers are not able to leave office, E-trainings can also be provided through social media.
Saxco believes in keeping the best standards in service and providing convenience for their customers. Therefore, the office has four teams providing after sale services from packing and delivering purchased items, repairing of faulty products to providing technical support, so that customers and clients can minimise system outage.
“We have been planning and preparing for this grand opening for one and a half years. Our main objective has always been to help our partners in providing better services for their customers. Opening a new branch in Penang not only helps us to expand our business across Malaysia, it also provides convenience to our customers in the northern region. It is part of our continued commitment in delivering excellent services for our all our partners," said Jason Tung, Director at Saxco Marketing Sdn Bhd.
Held in September, the grand opening was attended by over 100 of Saxco’s existing Penang customers who have been supporting them throughout the years. “The location of Bandar Perai Jaya is perfectly strategic. It is very convenient for our customers not only from Penang Island but also from Perak and the northern region to do business with us,” added Jason. The company expects to continue growing its client base and distribute more of its own brands such as RAN-GER, VisionTec and IDGard to name a few.
For more info, visit www.saxco.com.my